UPDATE TO OUR COVID-19 BUSINESS CONTINUITY PLAN

Further to our previous notification.

The government has just announced that the sewage industry has been confirmed as an ‘essential service’ industry.

As such we are able to continue providing our service to you both for pre- planned works and emergency reactive works. This may change at some point to emergency work only. We will keep you updated as and when announcements are made.

Please be assured that we, as a responsible company, are doing everything we can possibly do to ensure the health & safety of our staff, customers and the general public. We are adhering to the guidelines and advice from the above official bodies.

We have educated all of our staff members in basic hygiene, and have provided them with all necessary PPE, including protective gloves and masks, as well as sanitising equipment. We have also advised them of the social distancing recommendations, as protection for themselves and others.

We have also taken the unusual step of ceasing obtaining customer signatures on our Engineer’s Reports. Instead, our engineers are advised just to take names of the authorised site personnel and additional photographs as evidence of our attendance, in an effort to retain the recommended ‘social distancing’ and to reduce/remove personal contact.

We are also asking our customers to inform us if any of their staff or tenants have the misfortune to contract this terrible virus, so that we can further assess the situation and take any further action deemed necessary to protect our employees.

Please don’t hesitate to contact us if you have any concerns or issues about our service or any individuals working on our behalf.

Thank you,

Anne Gifford
Managing Director
Southern Drain Services Ltd

SOUTHERN DRAIN SERVICES
COVID-19 BUSINESS CONTINUITY PLAN

To our valued customers,

Like everyone, we’ve been busily gathering as much information as possible about the impact of the Coronavirus (Covid-19). We have taken advice from trusted sources, working out how we best protect our customers, our communities and our colleagues.

• With this in mind we want to tell you about some of the steps we have taken so far.
• In our office and vehicles, we’ve increased the frequency of our cleaning, paying particular attention to the surfaces that are touched most regularly.
• We’ve added more hand sanitisers and reminders to colleagues how to maintain the highest hygiene standards.
• We’re being extra cautious in terms of any colleague showing signs of illness, isolating where necessary and going over and above the advice from our Government; NHS; Public Health England; and the WHO.
• Finally, we’re in constant contact with all relevant authorities to make sure that we continue to do everything we can.

If you have any concerns please contact our office or check this page for the latest updates.

We’ll be updating our website as this situation develops, so please check this for up to date information and the latest updates. Alternatively you can follow us on Twitter or Facebook which is where we’ll flag relevant updates rather than sending multiple emails.

Our office is open and our engineers are working as normal, we have now been classified as an ‘essential service’ but this could change at any time, depending on any developments and Government/NHS/WHO advice. We will update as and when necessary.

Thank you